FAQ
Take the faster path to answer your questions.
For Tenants
If there are some urgent maintenance requests we have live chat and call support available 24/7/365 to handle your requests. Happy Homes cooperates with independent contractors for urgent situations. We ask vendors to take pictures of the belongings before and after the maintenance. We also pay them after submitting the photos and invoice.
When your lease is about to end we send you a notice to decide 90 days in advance. If you choose to renew the contract our staff will assist with the procedure.
We do self-showings. That means we have a lockbox at the front door of the home and you can tour it when it’s best for you. If you’d like to arrange a viewing, please text a picture of your driver’s license or ID to 332-1234. Please include the property address in the text that you’d like to see. We’ll then text you the lockbox code. Remember to lock up and scramble the code before you leave. Message us when you arrive and leave.
Potential candidates undergo our meticulous screening procedure including verifying their monthly net incomes. Applicants who provide at least 3x the rental amount and a minimum credit score of 700 will be qualified to sign a lease agreement.
For Owners
If your tenant doesn’t pay rent on time or demolishes your belongings, following the policy of the lease agreement we send the eviction notice 21 days in advance. The notice requires that they need to vacate the property as soon as possible within this period. In the meantime, we try to meet the tenant in person and talk about the bad consequences of their decision. If they violate this agreement we follow the legal procedure. Usually, they agree to leave early.
Property-related financials can be reviewed by simply logging into our online owner portal.
With over twenty years in the housing business, we can help you successfully navigate the property industry. Our dedicated team on board is constantly being upgraded and will easily back you up on any challenges that arise.
Properties are inspected annually to ensure they’re in good condition. We also address areas prone to damage that require fixing. Quarterly inspections are available for an additional fee.